Cases and tasks
One clear status, owner, SLA and next action for person and agent.
Human–Agent Co-work
People retain context. Agents take on work.
At Konnex, co-work is not a single branded product. It is an integrated operating model where cases, knowledge, actions, handoffs and decisions are visible to people and agents together.
InputPOPDFCRM
KonnexAIunderstands · checks · acts
Outcome✓ Approval↗ ERP◷ SLA
Human in the loop
Operating model
Shared work needs shared state.
Knowledge and sources
Answers point to approved context and expose uncertainty.
Actions and approvals
Agents prepare or act within explicit rights; critical steps wait for people.
Learning and evaluation
Corrections are captured structurally and feed back into rules, knowledge and tests.
Integrated, not isolated
Connected to operational software.
The workspace does not necessarily replace ERP, CRM or Konnex applications. It coordinates work around them and uses controlled tools to read data, create drafts or execute approvals.
- Vendor-neutral model choice
- Konnex and third-party systems
- Roles and approval per action
- Traceable agent activity
AI process assessment
Find the process where AI can create real value.
We assess volume, decision logic, data, risk and success measures, then recommend a bounded first deployment.